Many of the public and private services we use are now digital. The move to digital is likely to increase as technology becomes more embedded in our lives. But what does this mean for how essential public services understand who is using, or indeed not using, them and why?

Public services are required to adhere to legal requirements around discrimination, but how do these requirements apply in the digital sphere, and how can we monitor adherence to them?

This report from the Open Data Institute explores how digital public services adhere to these legal requirements. Researchers examined how the protected characteristics of people using digital services are being collected, to make it possible to tell how they might be affecting excluded communities.


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