This briefing paper, prepared in support of an expert workshop convened in partnership with UCL Laws reviews the metrics that are currently used to illustrate the success or otherwise of online courts, a particular type of public justice system online dispute resolution project. The paper identifies gaps in existing approaches to quantifying the success of public justice system online dispute resolution, and outlines key arguments that mitigate in favour of the development of new indicators and methods for evaluating the impact of online courts on constitutional norms.

Measuring Success in Online Courts- Briefing Paper

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